Sustainable Services: Solidity based on Openness?

Abstract

What makes a service usable and sustainable? Is it one that offers you a service level agreement (SLA)? Or is it one that has sufficient clients that it is likely to survive long-term? And can a service that is principally a "social" service be sustainable? And how might communities of practice relate to the sustainability of an open service?

Learning Objectives:

Participants will:

• explore the underlining conditions of sustainability for services
• share experiences of services which either were or were not sustainable
• explore openness as a condition of sustainability
• gain a greater understanding of role openness might play in sustainable services